FREQUENTLY ASKED QUESTIONS

Frequently Asked Question

Why do I need to create a Mogul Essential's account?


We encourage everyone that's shopping with us to create an account to make your shopping experience easier, faster and memorable. By creating an account you will be able to: *Track your orders *Store addresses for faster billing and shipping *View your past order history * Use your mogul regards *Create a wishlist for goodies you aren't ready to grab If you are a new customer, you may create an account by clicking on the Login/Register link on the top right of the screen. You will be prompted to fill in your name, email, birth date and create a password. Once you have done so, click the "submit" button.




Can I customise an order?


Unfortunately no you can't but we hope to add the choice to get a custom order soon... so stay tuned!




Can I change or cancel my order after placing it?


Once your order is submitted, we begin processing it immediately so we can get it to you fast! Although, we still recommend to fill out the Cancel Form in the event that we havent processed your order and we're able to cancle. In case we cannot add or remove items, or otherwise modify or cancel your order the Cancel Form is HIGHLY RECOMMEND to keep in contact with you if anything changes.




How can I qualify for promotions?


Everyone enjoys a great promotion. In order to qualify for promotions/discounts follow one of the steps below. 1. Sign up for our rewards program 2. Follow us on social media platforms 3. Send us a selfie in your Mogul Essentials to Mogulessentials@gmail.com 4. Sign up for our news letter 5. Post a selfie in your Mogul Essentials and hashtag #MogulEssentials




Missing Items?


Not cool! We’ve either packed it wrong, it’s coming in more than one parcel or it’s fallen off the back of the wagon. Please contact us by going to 'Contact Us' tab on this page and we will sort it for you.




What are Mogul Rewards?


Mogul rewards are accumulated by shopping, referrals, and following us on social media. Every $1 spent is 4 points. Share us on facebook and recieve 15 points. Celebrating a birthday is 200 points. Follow us on Instagram and recieve 20 points. Ways to redeem? Every 112 points is $5. Once you've reached your 112 points your able to redeem your money and use it on your next purchase.





Delivery & Returns

What are your delivery options?





How can I track my order?





What is Mogul Essentials return policy?